Building Supportable Applications
Your application is used by people. Those people sometimes run into unexpected events that make them sad. When that happens, they talk to your support team. Your support team does everything in their power to turn that frown upside down; and they need your help.
This collection of talks and activities help your team understand the day to day work of your organization’s support heroes, identify ways to provide them with the information and tools they need to create delightful customer experiences.
Building Supportable Applications is available as a half or full day workshop for your organization. Reach out to [email protected] to get yours scheduled.
- Identify and empathize with your organization's support team.
- Explore different application support strategies and where they work best.
- Understand the costs and benefits of making supportability a priority.
- Design a holistic approach that weaves together product planning, engineering, support and infrastructure.